Terms and Conditions

Last updated: September 15, 2026

Agreement to these terms

These Terms and Conditions (“Terms”) govern your access to and use of the Fijord website at fijord.ai and the Fijord product (together, the “Service”), provided by Fijord (“Fijord”, “we”, “us”). By using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you agree to them on its behalf and confirm you have authority to do so.

Early access

Fijord is currently in early access. Features may change, be limited, or be removed, and the Service may contain errors or interruptions. We may invite, limit, or end early access participation at our discretion. If you share feedback, you allow us to use it to improve Fijord without any obligation to you.

Accounts

You must provide accurate information, keep your login credentials secure, and be responsible for activity under your account. Let us know right away at [email protected] if you believe your account has been compromised. You must be at least 16 and able to form a binding contract to use the Service.

Plans and payment

Fijord offers free and paid plans as described on our pricing page. Paid plans are billed monthly in advance and renew automatically until cancelled. You can cancel at any time, and your plan stays active until the end of the current billing period. Fees are non-refundable except where required by law. Pricing during early access may change; we will give you advance notice before any change applies to your subscription. You are responsible for applicable taxes.

Your content and connected sources

You and your organization keep all rights to the content you bring into Fijord, including content from tools you connect (“Your Content”). You give us permission to access, store, process, and display Your Content only as needed to provide, secure, and support the Service for you. You are responsible for having the rights and permissions needed to connect those tools and share that content with Fijord, including any required notices to people whose information it contains. Our handling of personal information is described in our Privacy Policy.

Third-party services

The Service connects to third-party products such as meeting, messaging, issue tracking, documentation, code, and analytics tools. Your use of those products is governed by their own terms. We are not responsible for third-party services, and we may be unable to offer an integration if a provider changes or restricts access.

AI-generated output

Fijord uses artificial intelligence to surface signals, answer questions, and draft briefs, tickets, and other work. AI output can be incomplete or inaccurate. Review it before relying on it or acting on it, including before syncing work to other tools. You are responsible for decisions you make using the Service, and for automations and commands you set up.

Acceptable use

You agree not to:

• Break the law or infringe anyone’s rights while using the Service.

• Upload or connect content you do not have the right to use.

• Attempt to access accounts, systems, or data without authorization, or interfere with the Service’s security or performance.

• Reverse engineer, copy, or resell the Service, except as the law expressly allows.

• Use the Service to build a competing product, or scrape or extract data from it at scale.

• Send spam or malicious code through the Service.

Our intellectual property

The Service, including its software, design, and branding, belongs to Fijord and its licensors. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes. All rights not expressly granted are reserved.

Suspension and termination

You may stop using the Service at any time. We may suspend or end your access if you breach these Terms, if required by law, or to protect the Service or other users. When your account ends, your right to use the Service stops. You can request an export of Your Content before closure, and we will delete it afterward as described in our Privacy Policy.

Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, and we do not promise the Service will be uninterrupted or error-free.

Limitation of liability

To the fullest extent permitted by law, Fijord will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim or USD $100. Some jurisdictions do not allow these limits, so they may not fully apply to you.

Indemnity

You agree to defend and indemnify Fijord against claims arising from Your Content, your use of third-party services through Fijord, or your breach of these Terms.

Governing law

These Terms are governed by the laws of the jurisdiction where Fijord is established, without regard to conflict of law rules, unless the law where you live requires otherwise. We will update this section with specific details once our company registration is complete.

Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the date above and notify you by email or in the product before they take effect. Continuing to use the Service after changes take effect means you accept them.

Contact

Questions about these Terms: [email protected].