Legal
Privacy Policy
Last updated: September 15, 2026
Who we are
Fijord (“Fijord”, “we”, “us”) provides a product management platform that connects the tools product teams already use and turns that evidence into product work. This policy explains what personal information we collect through our website (fijord.ai) and our product, how we use it, and the choices you have. You can reach us at [email protected].
Information you give us
• Early access and contact forms: your first and last name, work email, company, and anything you write in the message field, such as the tools your team uses or an integration you’d like us to add.
• Account information: when you use Fijord, we collect details such as your name, email address, company, role, and team membership.
• Communications: messages you send us by email or through the product, and feedback you share.
• Billing information: if you subscribe to a paid plan, our payment processor collects payment details. We do not store full card numbers.
Information from tools you connect
Fijord only accesses the tools you or your organization choose to connect, such as meeting notetakers and call recordings, messaging, issue tracking, documentation, code, and analytics tools. Depending on what you connect, this can include call transcripts, messages, documents, tickets, and product metrics, which may contain personal information about you, your colleagues, or your customers. We use this content only to provide Fijord to your organization. You can disconnect any source at any time, and Fijord stops reading it when you do.
Information collected automatically
When you visit our website or use the product, we and our service providers collect standard technical information, such as your IP address, browser and device type, pages visited, and how you interact with the site. We use cookies and similar technologies that are necessary for the site and product to work, and, where permitted, to understand how the site is used.
How we use information
• To provide, operate, secure, and improve Fijord.
• To respond to early access requests, integration requests, and questions.
• To send service messages, such as account, security, and billing notices.
• To send product updates and news, which you can unsubscribe from at any time.
• To understand how our website and product are used so we can make them better.
• To comply with legal obligations and enforce our terms.
Where the law requires a legal basis, we rely on performing our contract with you or your organization, our legitimate interests in running and improving Fijord, your consent (which you can withdraw at any time), and compliance with legal obligations.
AI processing
Fijord uses artificial intelligence, including models provided by third-party AI providers, to organize information, surface signals, answer questions, and draft product work. Content from your connected sources is sent to these providers only as needed to deliver those features, under agreements that restrict how they may use it.
How we share information
We do not sell your personal information. We share it only:
• With service providers that help us run Fijord, such as website hosting and form handling (Framer), cloud infrastructure, email delivery, payment processing, analytics, and AI model providers. They may use it only to provide services to us.
• Within your organization’s workspace, according to the settings your organization chooses.
• If required by law, or to protect the rights, safety, and security of Fijord, our users, or others.
• In connection with a merger, acquisition, or sale of assets, with notice where required.
International transfers
We and our service providers may process information in countries other than where you live, including the United States. Where required, we use appropriate safeguards, such as standard contractual clauses, for these transfers.
How long we keep information
We keep personal information for as long as we need it for the purposes described in this policy. Early access and contact submissions are kept while we evaluate and follow up on your request. Content from connected sources is kept while your organization uses Fijord and is deleted or de-identified after the account is closed, unless we must keep it longer to meet legal obligations.
Security
We use administrative, technical, and organizational measures designed to protect personal information. No system is completely secure, so we cannot guarantee absolute security.
Your rights and choices
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. You can unsubscribe from marketing emails using the link in any email. To make a request, contact [email protected]. We will not discriminate against you for exercising your rights. You may also have the right to complain to your local data protection authority.
If your organization provides your Fijord account, your organization controls much of the content in its workspace, and we may direct your request to them.
Children
Fijord is designed for businesses and is not intended for anyone under 16. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. If we make material changes, we will update the date above and, where appropriate, notify you by email or in the product.
Contact us
Questions about this policy or your information: [email protected].